The Dynamic Model of Health & Safety Management, which we apply in EKO, attempts to incorporate knowledge about human behavior and social psychology in an attempt to explain and influence human behavior in the context of workplace safety.
Employee involvement in delivering health & safety messages: In order to involve our employees in delivering health & safety messages at work, we launched the voluntary action 'Together for the customer". EKO employees and executives, who participated, voluntarily worked for a few hours at a CALYPSO petrol station after participating in Safety and Customer Service training. We pursue an open dialogue with all employees on occupational health & safety in order our targeted information campaigns to respond to their questions and concerns.
We are all trainers and trainees in Safety: Since 2015, the revised Safe Operation Manual (SOM) is distributed to our petrol stations network (EKO/BP). The new SOM is a key element in providing the desired customer service, to ensure customer and employees, assets and environment protection, as well as to preserve the company’s (EKO, Hellenic Petroleum) reputation. The new SOM is also our basic training material for our employees and our partners, who then train their own staff in Safety.
Since 2014, we conduct fire-fighting training courses annually (for Sales Executives and EKO CALYPSO Agents, in the premises of our Group refineries), Health-Safety-Environment (HSE) training for our BP partners as a part of the program “BP-More for you”, first aid training courses and training of our partners in the SOM. Additionally, on an annual basis, all EKO CALYPSO heating diesel oil truck drivers are trained in HSE issues from the company’s Dangerous Goods Safety Adviser.
Direct Communication line for Safety matters: On a monthly basis, newsletters titled "Target Safety" are sent to our partners. Though them, the opportunity to be informed on matters of Health, Safety and Environment (HSE), legislation issues and HSE industrial incidents, to get answers to their questions, share with their customers all the information and practices concerning safe handling of fuel and finally train their staff using these newsletters as training material is given. The email address email@example.com is the "direct Communication line" between the company and its partners, for every HSE issue.
Informing our Customers: Hardcopy informative material on various subjects such as motorcycle safe refueling, safe filling of certified fuel containers, are distributed to all our customers throughout the petrol stations network.
In our new EKO website, under "Safety in the fuel station," customer instructions and tips have been posted regarding the safe supply of liquid fuel or gas, safe driving to the service station, safe refueling of motorcycles and safe filling of certified fuel containers.
Continuous improvement: The retail HSE Division, the Sales Executives and the Safety Engineers conduct HSE inspections throughout the fuel stations network in order to identify deficiencies and omissions and make sure the necessary corrective actions are taken. The annual number of HSE inspections at the petrol station network exceeds 1000.
Rewarding: The Performance in Safety - Reward program incorporates granting token gifts to employee groups of EKO when the targets (man-hours without incident) are achieved.