SOCIETY

BUSINESS: 332 PRACTICES


TOPIC:

Initiative

Employee well-being and work-life balance at Eurobank

Employee well-being and work-life balance at Eurobank
SUBMITTED FROM:

Eurobank S.A.

The Eurobank Group, consisting of Eurobank S.A. (Eurobank) and its subsidiaries, is a strong banking group active in six countries, with total assets of €67.7 billion and 11,394 employees. Eurobank Ergasias Services and Holdings S.A. (Eurobank Holdings) is the parent company of Eurobank Group. With a total network of 625 branches in Greece and abroad, Eurobank offers a comprehensive range of financial products and services to its retail and corporate customers. In Greece, Eurobank operations encompass a retail banking network, dedicated business centers, a Private Banking network and a dynamic digital presence. Eurobank also has presence in Bulgaria, Serbia, Cyprus, Luxembourg and United Kingdom (London). Eurobank’s philosophy focuses on providing quality services to its customers, paying attention to their particular and diverse needs. Beyond core business activity Eurobank, responding to the needs of today’s everchanging environment, consistently designs actions relating to social and environmental issues, adopting responsible practices that promote transparency and business ethics. Eurobank links its business decisions to environmental sustainability, social responsibility and corporate governance (ESG).


Contact

Objective Action

Health, safety and well–being of employees constitute priorities for Eurobank. Within this framework, the Group continually ensures a modern and safe working environment, while at the same time it plans and implements programmes that promote health and balance between professional and personal life and defend the family institution

 

Target Audience

The Programme is addressed for all the Bank’s staff.

 

Duration

Ongoing.


Description

The provided programmes regard to:

•              Private healthcare and life insurance for employees and dependent family members.

•              Pension and savings schemes (employee pension plan and group savings plan for employees’ children).

•              Financial benefits and family allowances (wedding allowance, large family benefit, disabled children allowance, kindergarten and special school benefit).

•              Discounted rates for the Bank’s products.

•              Additional annual leave days, on top of the statutory ones, relating to family and working mothers (for example, in case of family emergencies and/or health issues the bank offers reduced working hours for mothers).

•              A restaurant facility with outdoors area, located in our building complex in Nea Ionia, where employees and visitors enjoy quality food, based on a healthy and balanced diet, at very affordable prices, while taking a pleasant break.

 

Rewarding, Entertaining & Fostering Family Relations

  • Recognising the value of education, Eurobank has launched a reward programme for top students. Eurobank awards money to employees and their children for exceptional performance in secondary school or higher education, as well as for those continuing their studies with a postgraduate degree
  • Art contest for employee children aged 4-17
  • Children’s plays for the entire family
  • Christmas gift cards for children

Tangible proof [GSE&SA1] that the employees are Eurobank’s most valuable asset, is the Occupational Health and Safety Policy that the Bank has put in place since 2005.

Eurobank applies all measures required under the national and EU legislation to ensure the health and safety of its employees, customers and associates while, at the same time, implements a Health and Safety Management System (HSMS), certified as per the OHSAS 18001:2007/ELOT 1081:2008 standards for the entire Branch network of the Group, as well as for 7 office buildings.

In this context, the Bank also implements a prevention and safety programme for its employees through various initiatives:

  • It runs four fully-equipped infirmaries in Attica where occupational physicians offer clinical services and medical advice to employees.
  • It provides prescription services free of charge through associated physicians.
  • It offers regular medical check-ups to all employees.
  • It coordinates a blood bank, run by Eurobank staff, to meet the needs of employees and their dependents for blood.
  • Ensures the systematic informing and educating employees on health and safety issues, cultivating personal involvement and responsibility mindset.

To efficiently deal with any private matters or emergencies that may arise in relation to its staff, Eurobank has put the following prevention and support mechanisms in place:

  • Training in first aid and occupational health and safety including building evacuation and emergency response drills.
  • Critical Incident Stress Management (CISM): Supporting employees on handling sudden traumatic events and crises inside and outside the workplace (such as robberies, accidents, terrorist acts, workplace violence, inappropriate employee or customer conduct, sudden death, natural disasters etc.).
  • Case Management Service (CM): A dedicated team of consultant psychologists and psychiatrists provide comprehensive support to employees facing difficulties, aiming to help them restore balance on a personal and professional level. A psychologist offers advice to the Bank’s senior officers on handling such issues.
  • Support Line: Employees may consult experienced psychologists until 21:00 hrs daily to get support in handling workplace or family-related problems or any other situations they might be preoccupied with. All communication is strictly confidential.
  • Fostering Dialogue & information
    • Connected intranet system
    • Management updates
    • Support at work - HR4U

All relevant information regarding the above initiatives is available on the Bank's intranet site, while employees can also contact the HR4U helpline.


more...

Impact on Society

During 2019:

  • over 4,000 employees visited Eurobank's infirmaries, while over 3,000 prescriptions were issued free of charge.
  • 329 blood units were collected (290 in 2018) and 232 units were made available to patients following employee requests to meet personal or family needs.
  • a total of 775 employees had a check-up performed
  • 285 awards were presented (for the 2017-2018 school/academic year), compared to 234 in 2018.
  • 415 children participated in 10 camps, providing a daycare solution at minimum cost for parents. Participants were selected through an automated online draw.
  • HR4U handled over 36,000 requests. Requests cover a broad spectrum of topics relating to benefits and schemes, as well as emergencies, such as blood or platelet requests for employees and/or their family members.


Initiative Location

All Bank’s locations. 


Working with Organization

Collaboration with psychologist, Security Technicians, Hospitals, Diagnostic Centers.


Workers Participation

The implementation of the actions is coordinated by the Human Resources General Division with the participation of the Physical Security division, Technical projects division and Branch Network


More...…
Send us your feedback Print
The 'Sustainable Greece 2020' Ιnitiative launched by QualityNet Foundation