The Organization has a long industrial history - 65 years. The Governance System was significantly revised in 2009 in the light of managing to achieve balanced results & sustainable development in the context of EFQM accreditation. The following practices emerged from this first important review:
• Strategic Development Plan and Performance Management System
• Definition of Critical Performance Indicators - KPI Map
• Introduction of Balanced Scorecard
• Customer and Employee Satisfaction Measurements
• Evaluation of Suppliers
• Create a CSR program
• Environmental Management Program
• Introduction of Code of Ethics & Ethics - Policies - Risk Management
Over the years, improvements have been made continuously, with the most important one taking place in 2020, as part of the initiative in question and including:
• Review in the light of ESG and the full adoption of the Global Compact Principles
• Reporting according to GRI
• Annual ESG Report assessment
• Evolution of the Supplier Evaluation System according to GRI
• Continuous Evolution of the Environmental Management System
• Development of Systematic Stakeholder Engagement Approaches – implementation of Policies
• Digitization of internal control processes - in real time
• Integrated Risk Management Plan - Risk Manual
• Full integration of all new Operational Procedures into the Unified Quality Management System