The interactive consultation service is based on the technology of artificial intelligence and chatbots and enables the Municipality of Vari Voula Vouliagmeni to conduct consultations with its Citizens via the internet and social networks and receive the data/answers in real time. Either through Facebook messenger or simply through a web application, the Municipality has the possibility to create the content (questions, presentation of plans, video, etc.) of the consultation, to choose the population groups to which it wants to address the consultation (ages, gender, etc.) and to makes it public via Facebook and/or website. Each participation in the consultation is recorded in real time in the management system (backend-dashboard) of the application with a wealth of data and metrics. When the consultation is completed, it is possible to communicate the results to all those who participated in it, and if there is a subsequent consultation, the existing respondents/participants can be informed at the same time as the new potential audience. In this way, a community is created that is constantly expanding as it is fed with new consultations and content from the Municipality. According to studies, this method is 65% more effective than traditional methods of consultation and evaluation of public opinion, as well as 80% more economical. The online chatbots service includes the following services:
a) Synthesis & creation of the content of the consultation
b) Advertising campaign through sponsored advertising on facebook
d) Special informative website with instructions and links to start the interactive consultation (facebook messenger or web)
e) Facebook messenger chatbot plugin
f) Web chatbot plugin
g) Analysis of results and their presentation at the end of each consultation
The process is fully compliant with the new European directive on the protection of personal data and ensures the anonymity of those participating in the process if they wish.
