ACS provides its services to NGOs and other entities to battle against the pandemic COVID-19

ACS provides its services to NGOs and other entities to battle against the pandemic COVID-19


Quest Holdings SA is the parent company of the Quest Group, one of the largest groups of companies in Greece, with a strong presence in the sectors of Digital Technologies, E-Commerce, Electronic Transactions, Green Energy, as well as Courier Services and Postal Services.


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Objective Action

Support the vulnerable groups

Protection from COVID-19



Target Audience

Vulnerable groups, students and teachers



May-December 2020


Quest Group and its companies have contributed significantly to support the Greek State and the society, participating to the overall efforts against the pandemic.

ACS, the biggest courier services Greek company, and member of Quest Group played a key role to these efforts. As part of its CSR strategy for immediate response to emergencies all around Greece, the company in collaboration with NGOs and other entities proceeded with substantial actions by providing to the society its strongest characteristics: immediacy, credibility, quality and panhellenic coverage.   

Briefly the actions consist to:

Free of charge delivery of hygienic material and vouchers for necessities (30 March-15 May)

The company collaborated with:

  • GIVMED NGO: delivery of hygienic material to 13 geriatric centers around Greece, including 22.250 masks, 150.000 single use gloves, 296 pairs of protective glasses, 2.000 waterproof single use blouses and 390lt sanitizer for 1.312 elder people and personnel. Additionally, ACS offered free of charge deliveries to 34 public benefit entities collaborators of GIIVMED around Greece, including 20.000 masks, 400 waterproof single use blouses, 472lt sanitizer and 500 protective face masks, for 4.049 people belonging to vulnerable groups.
  • DESMOS NGO: free of charge delivery of hygienic material to nurses of welfare centers and healthcare centers in Kavala, Ioannina, Patras, Zante and Karpenissi, and free of charge delivery of supermarket vouchers to Athens Nursing Home, to cover their needs for food and other necessities, supporting 735 people in total.  
  • STIRIXI volunteers team: free of charge delivery of supermarket vouchers to needy families, supporting more than 100 people.
  • Free of charge delivery of 100 tablets to educational structures of Pieria Prefecture.

The contribution at local level was also very important: ACS of Imathia Prefecture offered money to Champions of Life NGO to purchase 8 respirators for local healthcare centers, ACS at Tinos Island transported for free more than 7000 certificates for the exceptional transfer of citizens, and ACS of Veria distributed approximately 800 books of the Municipal Library to their members during May.  

Free of charge delivery of single use masks (1 June-31 October 2020)

2.000.000 certified single use masks, donation of Thrace Plastic Pack S.A., were delivered by ACS in collaboration with DESMOS NGO to 193 entities around Greece:

70 nursing homes
25 children care foundations
25 entities for the support of needy and homeless
8 entities for the support and hospitality of people with special needs and disabilities
2 centers for gender equality and against discrimination
5 entities for the support of refugees
1 entity for company to hospital patients
57 entities providing healthcare services

Furthermore, the company offered to the Central Union of Greek Municipalities free of charge delivery of 195 boxes of protective masks for students and teachers of schools in the following insular municipalities: Agathonissi, Agios Efstratios, Alonissos, Amorgos, Samos, Anafi, Andros, Antiparos, Argostoli, Astypalaia, Chania, Kassos, Psara, Thassos, Santorini, Ikaria, Kalymnos, Karpathos, Kea, Kimolos, Kythira, Kythnos, Lipsi, Leros, Lefkada, Lemnos, Kastelorizo, Milos, Mykonos, Naxos, Nissyros, Chios, Paxoi, Paros, Patmos, Samothrace, Serifos, Sikinos, Sifnos, Skiathos, Skopelos, Skyros, Spetses, Symi, Syros, Telos, Tinos, Hydra, Folegandros, Fourni, Chalki.

Collection and distribution of medicines (15 October-15 November2020)

The company collected medicines from citizens and ACS employees at the centers of the company in Attika, which were further distributed by GIVMED to vulnerable groups of people through social pharmacies and to geriatric entities around Greece.

Free of charge delivery of sanitizers (May-June 2020)

ACS worked with Papoutsanis S.A. for the free of charge delivery of 329 boxes of sanitizers to Special Elementary Schools and Nurseries around Greece.

Free of charge delivery of healthcare material

ACS in collaboration with World Pharmacists offered free of charge delivery of courier, medicines and healthcare material (masks, personal protection equipent, sanitizers etc), to support entities, Refugee Hospitality Centers, Social Support Structures around Greece.


Impact on Society

COVID-19 Deliveries                                  Amount


GIVMED                                                            2.555

DESMOS                                                          1.506

STIRIXI                                                                  29

Veria Central Public Library                                 234

Papoutsanis sanitizers                                        329

Masks delivery through Municipalities                 158

World Pharmacists                                                14

TOTAL                                                                4.825

Initiative Location


Working with Organization

Thrace Plastics Pack S.A., DESMOS NGO, GIVMED NGO, Papoutsanis S.A., STIRIXI volunteers team, Central Union of Greek Municipalities, World Pharmacists

Workers Participation

ACS employees

Benefits for Οrganization

Strengthening of employees’ moral throughout the pandemic. Strengthening of employees’ compassion and social sensitivity. 

Connection with Global Goals

More Initiatives from Organization

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Living Our Values Program: Promoting Quest Group Principles and Values to its Employees

Mind the : Quest Group recruitment-oriented Scholarship Program to learn programming code

Project for the support of refugees by ACS, a Quest Group Company

Quest Benefit Partnerships 2017: ACS with NGOs and Info Quest Technologies, Uni Systems and iSquare with educational institutions

Quest Group - IQbility: 6 years strongly supporting emerging entrepreneurship

Quest Group realizes a complete plan aiming to safeguard Health and Safety of employees

Quest Group: staying close to partners and clients throughout the pandemic COVID-19

Quest Group’s commitment to Promoting Transparency and Tackling Corruption

Quest Group’s commitment to promoting Transparency, Accountability, Development and Preservation of Healthy Competition

Quest Group’s environmentally responsible operation & reduction of carbon footprint

Supporting the society to battle the pandemic Covid-19

The commitment to optimal customer service through the development of innovative services as a result of the Digital Transformation of the Quest Group

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